Customer Benefits

Our goal is to provide our customers with one simple benefit: Competitive Advantage from IT Infrastructure Excellence

For some companies IT is simply seen as a cost that has to be managed.  We can help those companies achieve cost savings by managing as much or as little of their IT infrastructure as needed.  But our view of the benefits of IT infrastructure goes much further than simply cost and risk reduction.

We specialise in working with companies who have a need, a desire to succeed. They use our platform of completely reliable IT infrastructure services to build competitive advantage using IT.  Our customers are able to step back from the day to day management of their IT and do their jobs; advise and recommend how IT can be used to improve the way the business works.  Our customers can move from a support function to a front line function, solving business problems.

For them, using Servo to manage some, or all, of their IT infrastructure gives the benefit of:

• Driving Business through IT
• Freedom of Choice
• Extra Resources
• Speed of Reaction
• Cost savings

Having IT availability managed means that IT staff can take a step back from fixing IT and get to know the business they’re in every day.  They can look at what needs improving, knowing that they have the freedom of choice to make recommendations and changes because the additional resources to implement their decisions are immediately available.  These resources can mean a radical increase in speed of reaction, whether it’s responding to an urgent problem or rapidly implementing a new business system.

While these are great goals, few companies are willing to pay the premium most large IT services providers charge for working outside the enterprise.  Life is different for our customers, they pay competitive rates which allow a simple cost justification for outsourcing the troublesome parts of their infrastructure.

We can do this because as part of the Phoenix IT Group we have the size and coverage to use our own economies of scale to make IT Infrastructure provision a cost effective option for the mid-market and medium enterprise.