Overview
Overview for Network Services
Intelligent Network Services by Servo
The network is a business critical element of your IT Infrastructure, where reliability and performance drive the dynamics of todays network services. Servo delivers 24 x 7 Intelligent Network Services to support the demands of the modern network.
When things go wrong, customers expect rapid response. Servo works with customers to agree flexible service levels to meet individual requirements for fault resolution hours of cover, response and fix times.
Intelligent Network Support & Management
Servo provides the reassurance of nationwide field support. Our service capability operates 24/7 x 365, staffed by 1200 Field Based Engineers 300 of which are technical network specialists, trained to provide support on core equipment in voice, LAN and WAN, with expertise in networking protocols and data communications. Our engineers can be deployed on site or called out to provide rapid response to remote locations.
We offer added value service options including
- Full 24 hour, 365 day monitoring and alerting of critical components
- Availability and utilisation reporting
- Configuration back-up and live incident tracking via a secure portal
Servo can improve your network with additional services such as capacity planning, performance monitoring and change management.
The evolution of networking technologies has enabled remote working and true mobility. Users now expect seamless, 'any time', 'anyplace' access to business communications, productivity application tools and network resources. Delivering 'always-available' access efficiently and securely is a complex proposition, involving many different suppliers.
Servo simplifies this by acting as a single point of contact to resolve issues between the customer, the equipment manufacturer and service providers or carriers. We work with leading manufacturers such as Cisco, Nortel, Siemens, Checkpoint, Avaya and HP. All incidents are recorded, tracked and communicated in accordance with the SLA, these metrics are subsequently presented during regular service reviews.
Network Security is at the forefront of our service provision. We approach security across each layer from perimeter to internal threat protection. Our Specialist Support Service (S3) teams are vetted to meet a range of customer security requirements including MOD, HMG, Emergency Services and financial accreditations.
