Overview
Whatever the size of your business and its market, Servo offers you a tailored, value-added managed desktop service.
For some years, many in the broader marketplace have judged the desktop to be the poor relation of an IT infrastructure; a low-level asset whose service to its users is costly and might even be considered of negligible value.
Our view is that, for many, the desktop represents an area of fire-fighting activity which can consume over 80 per cent of an IT budget simply to run the basic service. In the long term, however, businesses have discovered that the absence of a proactive service approach to the desktop can adversely affect other areas of their IT infrastructure. Importantly, we have often found customers suffering from a low first-time fix from a helpdesk, where despite their best efforts the same problems are reported but with no resolution management process.
Technology can improve a desktop service. But we firmly believe that technology alone is not the answer; the problem must be fully understood before technology can be brought into play.
With a comprehensive understanding of desktop lifecycle management, Servo has a suite of services to fit all your desktop needs, large and small.
Our capabilities include:
- Desktop design consultancy: in-depth assessment of your current desktop state and the development of a strategy for a rationalised business desktop
- Imaging and delivery-to-desk service: via a remote service Servo will build, image and deliver to desk a standard business desktop using your Gold Build or by way of Microsoft deployment tools
- OneStop procurement: a one-stop web portal that gives you the capability to order online desktop and associated services, ensuring a common procurement policy and attractive rate; we also offer BuyNow, a simpler, ad hoc online procurement service
- Asset Management: a full service which ranges from physical audit checks to deployment of automated tools for asset collection and deployment of applications and patches
- Configuration Management: deployment and management of electronic software distribution (ESD) tools, such as Microsoft's System Center Configuration Manager and System Center Essentials
- Disposal Services: the disposal of ageing PC hardware, safely and securely adhering to WEE regulations
- Application packaging: Servo's dedicated packaging team is skilled in all application packaging disciplines: discovery, repackaging, conflict management and compatibility assessment
- Helpdesk services: on-premise and remote helpdesk services to enhance and support your existing support desk function via ITIL-based service management disciplines. This reduces the overall cost of running a desktop environment through best practice and strict change control and incident management
- Fixed pricing: our model allows for a fixed price for desktop and managed services. This offers flexible payment terms to spread the cost of desktop management, thus reducing your risk of exhausting control capital and operating IT budgets while delivering a cost-effective service.
