Remote Infrastructure Management
Servo's Remote Infrastructure Management services represent the next generation in computer systems administration. Potential problems are prevented, computers stay working and your people remain fully productive. When problems occur, we will respond within minutes.
To deliver maximum uptime to your systems, we have combined several Servo products as a seamless package. By connecting remotely to your network, our engineers can resolve a range of alerted issues, working to restart monitored services and processes in order to return your system to normal service as quickly as possible.
We also offer different service options with fixed response times depending on urgency.
Servo's Remote Infrastructure Management services: your key benefit:
Maximum uptime for your systems infrastructure.
Further benefits:
- Removing customer-specified files to create space when a server reaches its threshold
- Managing email queues on an Exchange Server
- Restarting failed data back-ups
- Technical Services: ensuring high systems availability with minimum downtime. Highly-trained technical support engineers deal with incidents by telephone, with a remote control option enabling access to your systems for resolution purposes
- Patch Management: as software matures, patches are released by manufacturers for a variety of purposes. Servo can ensure that systems remain patched to the levels you need
- Remote System Management: where systems need additional management tasks (disk defragmentation, temporary file deletion, scheduled reboots, application support, etc) to ensure optimal running. System monitoring will report potential issues where intervention can head off an incident
- Expert systems administrators manage your IT infrastructure: servers, routers, network applications, etc
- Reporting and planning information
- Application updates, server administration and backups, performed at agreed times to maintain system availability.
- Market-leading tools and best-practice methods improve and secure IT service levels around the clock
- Consistent systems availability: applications, databases and infrastructure updated remotely
- Protection against viruses and hackers
- Avoid costs of your own 24-hour system management and technical support costs
Ideal for:
All industries and verticals
Related Servo services:
Remote Infrastructure Management will complement all Servo solutions.
