IT Service Desk
Servo's IT Service Desk provides you with dedicated 24/7/365 IT support via a single point of contact, with direct access to Servo technical staff located throughout the UK.
According to your choice of service level agreement, our IT Service Desk personnel will log your calls via telephone, by email or through a rapid web-link. All contact routes are governed by a choice of flexible SLAs to make certain you receive an appropriate level of service.
With hours of cover applied under pre-agreed terms, and with a standard monthly report which records all incident activity, you can be sure that the service you receive will match your needs while freeing you for more pressing business matters.
Servo's IT Service Desk: your key benefit:
As a standalone service function or as a complement to a variety of other Servo solutions, IT Service Desk will relieve you and your IT staff of the problems of routine but essential IT support, saving you time and costs.
Further benefits:
First-line helpdesk support: calls can be logged with the service desk by telephone, web or email. Incidents are typically resolved within 15 minutes of your call
User admin support: where Servo connects remotely to your systems. Our technicians will perform network administration functions, allowing your IT staff to concentrate on strategic business issues
- Remote software installation
- File restoration from backup
- 3rd-party call management
- Backup reporting
- Antivirus reporting
- Batch file processing
- Comms link call management
Ideal for:
All industries and verticals
Related Servo services:
IT Service Desk will complement all Servo solutions.
Why Servo?
Our engineering skills are industry-wide, with quality maintained according to strict IT Infrastructure Library (ITIL) best practice standards.
