First Choice Holidays is now recognised as a leading international travel company, having
expanded its predominantly UK-based holiday brand in the 1990s.
As the company grew, so did its IT infrastructure and First Choice Holidays found itself having to deal with multiple vendors to procure servers and desktops. The IT procurement process uses valuable man hours that could often have been better deployed elsewhere in the business. Carlos Munoz (Infrastructure Manager, First Choice Holidays) reflects, “Servo has been a great benefit to us when procuring and sourcing IT
equipment throughout the First Choice Holidays mainstream sector - their guidance and advice has been invaluable - a skill that we have not always found with previous suppliers.”
Leveraging Economies of Scale
Servo has built a long term relationship with First Choice and is now a trusted IT partner. Initially brought in to help procure hardware, Servo was quickly able to demonstrate the real benefits of using a third party for its IT procurement. Servo has been able to remove the time-consuming work away from First Choice so they can concentrate on their business. Just as important has been the ability to leverage the economies of scale. As a large IT solutions company, Servo is able to use its buying power to reduce costs.
Carlos Munoz continues, “We quickly saw the benefits Servo could provide for our company right across the desktop infrastructure and we extended their services into this area as well as the servers. There was a great advantage for us to have Servo build the desktop PCs with our standard imagery already configured for our users. Servo has also been very proactive in terms of securing special deals with suppliers which adds even more value to our relationship. As a company, First Choice already had a policy of standardisation and with Servo's help we have been able to take more of a consolidated long term view to secure the best unit prices.
“Servo's role in IT procurement has been re-inforced over the past few years and has now
extended into the consulting arena. Servo is being very proactive in the design of our new IT infrastructure moving forward.”
Proven Buying Power
A long-term relationship in IT procurement speaks volumes:
• First Choice Holidays has benefited from Servo's greater buying power and by introducing a more consolidated long-term view, Servo has been able to deliver a considerable reduction in the unit price.
• Servo's advice on the Microsoft Select Level has enabled First Choice Holidays to achieve additional savings and benefits over the life of the agreement.
• First Choice Holidays has been able to effectively manage the man-hours spent in IT and procurement through greater efficiencies.
• First Choice Holidays desktop PCs are delivered to users already configured with their latest imagery, saving considerable time and money.
• Servo supports First Choice Holidays policy of standardisation.
• First Choice Holidays has dedicated account management support from Servo with single points of contact providing customer service and technical support.
“As our partner of choice, Servo provides us with a better service and better pricing than alternative suppliers. We derive considerable benefit from their services and look forward to continuing our relationship with them.”
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