Retail Support
As a hardware and software support partner to a number of retail organisations, Servo understands the pressures of ensuring all systems are available and your store’s ability to trade is not interrupted.

Our retail portfolio over the years has developed into an offering which includes optimum support for our retail customer base. For more than 10 years Servo has been working effectively with many retail chains offering specific IT solutions to support the retail environment:

Hardware and software support services:

• Break and Fix
• Project roll-outs
• EPOS support
• Managed Services
• Flexible SLA – customer specific
• 24x7 cover
• WAN Management
• Communications Network Support

Making you money, supporting your business 24x7
With remote access to the retail systems, Servo has the ability to fix the majority of problems without an engineer even having to visit. We offer a true UK-wide support network with resource and capability in every high street conurbation.

SLAs
Servo’s stringent Service Level Agreement (SLA) requires that we fix the most urgent problems that occur within 2 hours of notification, any time of the day or night. Servo has consistently delivered above the criteria set out in the SLA, and our average performance against SLA is 95%.

Our approach to retail
What’s more impressive than what we supply is our attitude and approach. It’s not just about the statistics – the way we deal with any issues on-site and with dedicated account management and projects team you can be assured of an unbeatable service. We have regular reviews with customers every month, and we work with our clients to implement improvements to any service offered.

To read about our retail success stories, click here...