Management Services

Our extensive portfolio of managed services includes:

• Remote Monitoring
  24-hour, proactive critical system monitoring to detect potential problems and generate alerts to prevent critical errors developing. We also use Performance Insight to provide reports that highlight any potential bottlenecks in your systems, and can offer professional services to help you maximise system performance.
• Remote Management
  24-hour system management on a proactive and reactive basis remotely, or at your premises. Our service includes application updates, server administration and backups, performed at agreed times to maintain system availability. 
• Network Management
  Servo captures critical data from your systems in a database, enabling reports to be generated at the click of a button. Device failed? We will replace the equipment and provide on-site assistance to ensure normal service is resumed quickly. Our ITIL-compliant change management process formally logs all amendments.
• Patch Management
  Remote patch updates, service packs and hot fixes performed in a controlled manner and out of hours to minimise business disruption. This service also provides an impact analysis to help reduce system vulnerability.
  
• Managed Print Services
  Consolidation of existing equipment, management of consumables, on-site support and print server management to increase productivity and user satisfaction.
• Managed Projects
  Management of equipment rollouts, inventory services, site audits and health checks – all performed by a dedicated team, using PRINCE2 methodology.

In addition, we can offer:

• Availability Management Services
  A system resilience review to identify areas of risk and provide recommendations for addressing these.
• Capacity Management Services
  An assessment of the ability of your systems to provide for current and future needs, focusing on capacity requirements, licensing and utilisation.