ISO
Quality management is core to Servo's strategy. Servo has held BS EN ISO 9001 certificate number 931065 since 1994, covering the procurement, supply, installation, maintenance and associated support activities for computer hardware and software systems.

From initial design concept to installation and ongoing support; all of Servo's services are now quality assured by LRQA accreditation to ISO 9001:2000.

ITIL^®
The ITIL code of practice has become a worldwide standard and has been embraced by many IT support organisations within the UK. Servo has in depth experience at working within an ITIL support framework adopting "best practice" for IT support services as described in BS15000, the latest UK standard for IT support services.

Servo has found this framework to be a useful tool in defining support processes, however not all elements of the framework fit within the operational scope of all organisations. Servo's experience allows integration of the best practice framework with a customer's operational processes to achieve the optimum support solution.

ITIL3 Service Strategy (published 2007)
In order to develop ITIL service management practices to reflect current best practice and produce publications of lasting value, OGC consulted widely with different stakeholders throughout the world at every stage in the process. 

Servo is pleased to announce that a member of its Tenders Team, Mark Whelan, was an official Reviewer for the ITIL3 Service Strategy publication. This book is a major strength of the new ITIL library - both introducing the service lifecycle and also encouraging the development of a business perspective.  

The book is one of five core ITIL3 titles.

To find out more about ITIL, click here


*ITIL^® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.